Refund Policy

Our Promise

We want you to love every YAY HALLOWEEN! order. If something isn't right, we're here to make it right. This policy explains when you're eligible for a refund, exchange, or store credit.

Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached. Items marked final sale or clearance are not eligible for return.

How to Start a Return

• •Email us via our Contact page with your order number and the reason for the return.
• •We'll review your request and reply within 2 business days with instructions and a return address.
• •Pack the items securely with your order number inside the package.
• •Ship the return using a trackable service. Return shipping costs are the customer's responsibility unless the item arrived damaged or we made an error.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We'll send a replacement or issue a full refund — including return shipping at no cost to you.

Refund Processing

Once we receive and inspect your return, we'll notify you. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank. Store credit refunds are issued immediately and never expire.

Exchanges

Need a different size or color? The fastest way is to return the original item for a refund and place a new order for the item you want. We do not hold inventory while a return is in transit.

Non-Refundable Items

• •Items worn, washed, or damaged after delivery.
• •Final-sale, clearance, or limited-edition items marked as non-returnable.
• •Gift cards and original shipping charges (unless the return is due to our error).

Order Cancellations

Orders can be cancelled before they ship. Because we process orders quickly, contact us as soon as possible — ideally within 12 hours of ordering. Once an order has shipped it cannot be cancelled and must be returned under the policy above.

Shipping Delays & Lost Packages

If your package is delayed beyond the carrier's estimated window or marked as lost, contact us and we'll open an investigation with the carrier. For confirmed lost packages we'll resend or refund at your choice. We are not responsible for packages marked delivered but not received due to an incorrect shipping address provided at checkout.

Contact Us

Any questions about a return or refund? Reach out through our Contact page with your order number and we'll help right away.